Level 3 Customer Service - Training Course

Customer service is the backbone of any successful business. It is the interaction between a company and its customers that determines whether or not a customer will continue to do business with that company. Good customer service can lead to increased customer satisfaction, loyalty, and profitability.

Level 3 Customer Service course will provide you with the knowledge and skills you need to provide excellent customer service. You will learn about the importance of customer service, the characteristics of good customer service, how to handle customer complaints, and how to problem-solve over the phone.

Learning Outcomes:

• Understand the core principles of customer service excellence.
• Identify the key characteristics that define good customer service.
• Explore strategies for effective customer relationship management.
• Learn techniques for handling and resolving customer complaints.
• Gain insights into customer due diligence and its importance.
• Develop problem-solving skills, especially over the phone.

This Bundle Consists of the Following Courses:

• » Course 01: Level 3 Customer Service - Training Course
• » Course 02: Customer Service Fraud Officer
• » Course 03: Innovative Customer Service Techniques
• » Course 04: Customer Relationship Management (CRM)
• » Course 05: Know Your Customer (KYC)

Key Features & Benefits:

• Learn from experts in the field
• Gain a comprehensive understanding of Customer Service
• Benefit from hands-on experience

How it works:

• The course is delivered online, so you can access it from anywhere
• It is self-paced, so you can work through it at your own pace.
• There are quizzes and assignments to test your knowledge.

The Level 3 Customer Service Training Course teaches you the art of delivering exceptional customer experiences. It covers core principles, building strong relationships, handling complaints, due diligence, and problem-solving. By the end of the course, you'll be well-prepared to provide exceptional customer service in any professional setting, ensuring a positive customer experience.

Course Curriculum:

• Module 01: Introduction to Customer Service
• Module 02: Characteristics of Good Customer Service
• Module 03: Customer Relationship Management
• Module 04: Handling Customer Complaints
• Module 05: Customer Due Diligence
• Module 06: Problem Solving Over the Phone

Join us today to unlock the potential of your customer service skills and elevate your career to new heights.

• Customer service professionals seeking to enhance their knowledge.
• Individuals aiming to enter the field of customer service.
• Managers and supervisors responsible for customer service teams.
• Business owners looking to improve their company's customer service.

• No prior knowledge needed
• Compatible with any internet-enabled device, including computers, tablets, and smartphones.
• Consistent learning experience
• Accessible anywhere, anytime
• No limitations on access
• Use Wi-Fi or mobile data

• Customer Service Representative: £18k- £30k/year
• Customer Service advisor: £25k- £40k/year
• Customer Relationship Manager: £30k- £50k/ year
• Call Center Manager: £30k- £55k/year
• Customer service administrator: £40k- £80k/year
• Customer service agent: £40k- £80k/year
• customer account administrator: £40k- £80k/year
• Customer account advisor: £40k- £80k/year
• Customer account executive: £25k- £45k/year

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Certificate of Completion (PDF)

Digital certificate - Included

Certificate of Completion (Hard Copy)

Hard copy certificate - £9.99